Privacy Policy

When you browse or shop on Lighters Villa, we may collect information necessary to provide our services, including:

• Personal Information: Your name, email address, phone number, billing address and shipping address when you place an order or create an account.
• Account Information: Your login credentials, including your password, where account registration is available.
• Payment Information: Payment-related details required to process your transaction, depending on the payment method and payment provider.
• Order Information: Details of your purchases, order history, delivery status and customer service requests.
• Technical Information: Your IP address, browser type, device information and website usage data collected through cookies or similar technologies.

We collect only the information reasonably necessary to operate our website, process orders and improve your shopping experience.

The information we collect may be used to:

• Process payments and confirm orders.
• Arrange shipping, delivery and order tracking.
• Create and manage customer accounts.
• Respond to questions, complaints and support requests.
• Send essential updates about purchases, deliveries and account activity.
• Improve website functionality, performance and user experience.
• Detect suspicious activity, prevent fraud and maintain website security.
• Meet applicable legal, regulatory and accounting requirements.

We do not intend to use your personal information for purposes unrelated to our services without an appropriate legal basis or consent where required.

We take reasonable measures to protect account information against unauthorised access, misuse, loss and disclosure. Where account registration is available, passwords should be handled using appropriate security practices, such as secure password storage.

Customers should use strong, unique passwords and avoid sharing their login details with others. Please notify us if you suspect unauthorised access to your account.

Although we take reasonable steps to safeguard information, no website or method of electronic transmission can guarantee absolute security.

Lighters Villa aims to provide a secure shopping and payment experience. Payments may be processed through third-party payment gateways or service providers that use their own security measures to protect transaction information.

Depending on the payment method and provider, your complete card details or other sensitive payment information may be processed directly by that provider rather than stored on our website. We do not claim to store or handle payment details in a particular way unless our systems support that practice.

Customers should ensure they are using the official Lighters Villa website and avoid sharing payment credentials, OTPs or banking passwords with anyone claiming to represent us.

Our website may use cookies and similar technologies to remember preferences, maintain shopping cart functionality, understand website traffic and improve performance. Some cookies may be provided by third-party analytics or website services.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

We do not sell your personal information to third parties. However, we may share relevant information with trusted service providers when necessary to operate our business, including payment processors, shipping partners, website hosting providers, analytics services and customer support tools.

Information may also be disclosed where required by applicable law, legal proceedings or legitimate efforts to protect our website, customers and business.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, meet legal obligations, resolve disputes and maintain appropriate business records.

Subject to applicable law, you may request access to, correction of or deletion of your personal information, or raise concerns about how it is handled. Some information may need to be retained where legally required.

For privacy-related questions or requests, please contact us using the contact details provided on the Lighters Villa website.

If you have questions about this Privacy Policy or how your personal information is handled, please contact Lighters Villa through the contact information listed on our website.

Your trust matters to us, and we aim to handle your information responsibly while providing a reliable shopping experience.